Orchard Express tailor shop FAQ Lower East Side NY

Frequently Asked Questions

Everything You Need to Know

FAQ

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General

We offer a full range of tailoring and alteration services including custom suits, clothing alterations (hemming, resizing, reshaping), wedding dress alterations, shirt and trouser tailoring, jacket and coat fitting, leather alterations, and dry cleaning. Browse our full Services page for details.

Yes! We welcome walk-ins during all business hours — Monday through Sunday. No appointment is necessary. Just bring your garment and our tailor will assess it and give you a free quote on the spot.

Most standard alterations are ready within 2–5 business days. More complex work like custom suits or wedding dress alterations may take 1–2 weeks. Rush service is available — same-day or 24–48 hour turnaround is possible on most alterations.

Yes! We offer rush and express service for urgent tailoring needs. Turnaround as fast as same-day or 24–48 hours is available depending on the alteration. A rush surcharge applies. Call us to check availability for your specific job.

Pricing

Pricing depends on the garment type and the alteration complexity. As a general guide: simple hems start from $12, trouser alterations from $15, jacket alterations from $35, custom suits from $150. Walk in for a free, no-obligation quote tailored to your specific garment.

Absolutely. We offer free, no-obligation quotes for all tailoring and alteration work. Simply bring your garment in and our tailor will assess it and give you an honest price with no pressure.

We accept cash, all major credit and debit cards (Visa, Mastercard, Amex), and digital payments. Please ask in store for specific payment options available at the time of your visit.

Services

Yes — bridal alterations are one of our specialties. We work with all types of delicate bridal fabrics including lace, silk, tulle, and satin. We can adjust the hem, bodice, straps, sleeves, and overall fit. We recommend booking a bridal appointment as early as possible to allow time for multiple fittings if needed.

Yes! We offer fully bespoke custom suits made to your exact measurements and style preferences. We'll guide you through fabric selection, lining, lapels, buttons, and every other detail. Contact us to schedule a custom suit consultation.

Yes, we have the specialist equipment and expertise to alter leather jackets, suede garments, and other specialty items that many shops won't touch. We can resize, repair stitching, replace zips, and more. Pricing varies based on the complexity of the leather work.

Yes, we offer professional dry cleaning services for suits, dresses, coats, and delicate items. Ask in-store for dry cleaning pricing and turnaround times.

Location & Hours

We are located in Lower East Side, New York. You can find us on Google Maps for the exact address and directions. Convenient to public transportation with multiple subway and bus options nearby.

Our hours of operation are:

Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 4:00 PM

Walk-ins welcome throughout all business hours.

Yes, street parking is available in the area. We are also accessible by public transit — multiple subway lines and bus routes serve our Lower East Side neighborhood — Delancey/Essex St Station (F, J, M, Z trains) is steps away. Check Google Maps for the most up-to-date parking and transit information.

Currently we operate as a walk-in shop only — you drop off and collect your garments in person. This allows us to conduct proper fittings and ensure quality control on every alteration. Please contact us if you have special requirements.

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